Refund policy

Return & Refund Policy

Last updated: August 2026

At Easy Mart, we want you to receive your aquarium setup in good condition. Because aquariums are fragile products, please check the package carefully when you receive it.

Damaged or Incorrect Items

Please contact us on WhatsApp as soon as possible after delivery if your aquarium or any included item arrives damaged, defective, or different from what was agreed.

For damaged items, please send us clear photos or a short video showing the damage and the packaging so we can assess the issue.

Returns

Returns are accepted only if the aquarium is delivered damaged, defective, or if you receive an incorrect item.

A return or replacement request must be made within 48 hours of delivery.

Items damaged after delivery due to handling, installation, misuse, or accidental damage may not be eligible for return or replacement.

Refunds

If your return is approved, we will discuss the available resolution with you personally through WhatsApp. Depending on the situation, this may include a replacement or refund.

If a refund is approved, it will be processed through the payment method agreed upon with you.

Order Cancellation

Because orders are confirmed personally through WhatsApp, please contact us as soon as possible if you want to cancel your order.

Once the aquarium has been dispatched or delivered, cancellation may no longer be possible.

Contact Us

For any return, refund, damage, or order-related questions, contact us through WhatsApp or email:

Email: shopify.easymart@gmail.com